Responsible Gaming at ee99
ee99 is committed to providing a safe, fair, and transparent betting environment for all players across Bangladesh. We believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, anxiety, or harm. Our responsible gaming programme gives every player access to tools that keep gaming under control.
Playing Safely Is Our Priority
Registration on ee99 is only permitted for individuals who are 21 years of age or older. All accounts are subject to identity verification (KYC). Any account found to belong to a person under 21 will be immediately suspended and funds returned where required. We use advanced age-verification technology to enforce this requirement across all registrations originating from Bangladesh.
Responsible Gaming Features at ee99
Every registered player on ee99 has access to a set of responsible gaming tools that can be activated at any time. These tools are designed to help you maintain full control over your betting activity and protect your financial wellbeing.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Increasing a deposit limit requires a mandatory cooling-off period before it takes effect, giving you time to reconsider. Decreasing a limit takes effect immediately. Contact [email protected] to configure your deposit limits at any time.
Set a maximum duration for each gaming session. When your chosen session time is reached, ee99 will display a prominent notification and, if you prefer, automatically log you out. This feature helps prevent extended unplanned gambling sessions that can occur when you lose track of time, which is a recognised risk factor associated with problem gambling behaviour.
Enable periodic on-screen reminders that display how long you have been playing in your current session, your net win or loss position, and a prompt to review your activity. Reality checks are available at intervals of 15 minutes, 30 minutes, or 1 hour. These gentle prompts are proven to help players make more informed and intentional decisions about continuing or stopping play.
If you feel you need a short break from gambling, you can request a time-out that temporarily deactivates your ee99 account. Time-outs are available for periods of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will be unable to log in, place bets, or make deposits. Any active bonuses will be paused for the duration. Time-outs cannot be reversed once activated.
For players who feel they need a longer break from gambling, ee99 offers a self-exclusion programme. You may request self-exclusion for a minimum period of 6 months or up to 5 years, or request a permanent self-exclusion. During self-exclusion, your account is fully suspended and you will be removed from all marketing communications. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request".
In addition to deposit limits, ee99 allows players to set a maximum loss threshold on a daily, weekly, or monthly basis. Once your loss limit is reached, the platform will prevent further real-money wagering for the remainder of the period — regardless of your account balance. This tool is particularly valuable for players who use mobile banking methods such as bKash, Nagad, or Rocket, where deposits can be made quickly and easily.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience. Being aware of the warning signs is the first step toward getting help. Review the indicators below honestly and reach out to our support team if several of them feel familiar.
Quick Self-Check Questions
Answer these questions honestly. If you find yourself answering "yes" to three or more of them, we strongly encourage you to use ee99's responsible gaming tools or contact our support team to discuss your options.
If you answered yes to 3 or more questions: Please consider activating a time-out or self-exclusion on your ee99 account and reaching out to our support team at [email protected]. Our English-language support staff are available around the clock and will treat your situation with complete confidentiality and compassion.
Remember: Seeking help is a sign of strength, not weakness. Millions of people around the world successfully address gambling-related concerns with the right support. You do not have to manage this alone.
Activating Your Safety Settings
All ee99 responsible gaming tools are accessible through your account settings or via a direct request to our support team. Here is a step-by-step guide to activating each feature.
Log in to your ee99 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Select your preferred period (daily, weekly, or monthly) and enter your maximum amount in Bangladeshi Taka (৳). Confirm the change. The limit takes effect immediately. To increase a limit, a 48-hour waiting period applies.
Instant ActivationIn your Account Settings, select Responsible Gaming → Reality Checks. Choose your preferred reminder interval: every 15, 30, or 60 minutes. Each reminder will display your session duration, total wagered, and current net position — giving you the information you need to make a clear-headed decision about whether to continue playing.
Instant ActivationTo request a time-out, go to Account Settings → Responsible Gaming → Take a Break, or email [email protected] with the subject "Time-Out Request" and your preferred duration (24 hours, 48 hours, 7 days, or 30 days). The time-out will be activated within one hour of your request and cannot be reversed once set. Your account data is preserved for your return.
Activated Within 1 HourFor a longer break, email [email protected] with the subject line "Self-Exclusion Request". State your preferred exclusion period (minimum 6 months, up to permanent). Include your registered username and the email address on your account. Your account will be suspended within 24 hours. You will also be removed from all promotional emails, SMS messages, and notifications for the duration of the exclusion.
Activated Within 24 HoursOur Responsible Gaming Policy in Full
Age Verification and the 21+ Requirement
ee99 strictly enforces an age restriction of 21 years and above for all registered players. This restriction is applied at the point of registration through a robust identity verification process that includes document checks against government-issued identification such as the Bangladesh National ID (NID) card, passport, and driving licence. Players who cannot or will not verify their age will not be permitted to access real-money betting or casino features on the ee99 platform.
In addition to initial KYC verification, ee99 reserves the right to conduct further age and identity checks at any time — including at the point of withdrawal requests and during routine account reviews. Any account found to have been registered by or used by a person under 21 will be permanently closed and the matter will be escalated in accordance with our internal compliance procedures.
Protecting Vulnerable Players
ee99 recognises that certain individuals may be more susceptible to gambling-related harm than others, including people experiencing financial hardship, mental health challenges, or personal crises. Our platform uses a combination of automated monitoring systems and human review processes to identify accounts that may be exhibiting signs of harmful gambling behaviour — such as rapid increases in deposit frequency, extended continuous play sessions, or repeated attempts to bypass self-imposed limits.
Where such patterns are identified, ee99 may proactively contact the player by email to offer responsible gaming resources, prompt them to review their limits, or — in serious cases — implement protective restrictions on the account. Players who are placed under a protective restriction will be notified by email at [email protected] and will have the opportunity to contact our support team to discuss next steps.
Financial Safeguards and Spending Controls
ee99 encourages all players to treat gambling as a form of entertainment with a pre-defined budget — much like budgeting for a cinema ticket, a sporting event, or a meal out. We recommend setting a monthly entertainment budget for gambling and ensuring that you never exceed it. Our deposit limit and loss limit tools exist precisely to make this kind of structured, budget-aware gambling easy and automatic.
Players using mobile payment methods such as bKash, Nagad, and Rocket — which are the most common deposit methods among ee99 players across Dhaka, Chittagong, and other major cities in Bangladesh — should be particularly mindful of the ease and speed with which deposits can be made. The frictionless nature of mobile banking, while convenient, can make it easier to spend more than intended. We strongly recommend all mobile-banking users to activate a deposit limit before making their first deposit.
Gambling and Mental Health
There is a well-documented relationship between problem gambling and mental health challenges including anxiety, depression, and stress. ee99 acknowledges this relationship and treats responsible gaming not merely as a compliance obligation but as a genuine welfare concern for our player community. If you are currently experiencing mental health difficulties, we strongly advise against using gambling as a coping mechanism, as this can accelerate the development of harmful habits.
If you are struggling with your mental health and feel that gambling is playing a role in your situation, please reach out to a qualified mental health professional or a crisis support service in Bangladesh in addition to using ee99's responsible gaming tools. Our support team can point you in the right direction — email [email protected] marked "Welfare Support" and our team will respond with compassion and discretion.
Protecting Third Parties and Shared Devices
If you share a device — such as a smartphone, tablet, or computer — with family members, including children, we strongly recommend logging out of your ee99 account after every session and enabling a password or PIN lock on your device. Do not save your ee99 login credentials on a shared device. ee99 accounts are strictly personal and may not be accessed or used by any person other than the registered account holder.
If you believe that a third party has accessed your ee99 account without your permission, contact [email protected] immediately and we will secure your account, review recent activity, and assist you in understanding whether any unauthorised transactions occurred.
Responsible Gaming During Special Events
High-profile sporting events — such as the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and the FIFA World Cup — naturally generate increased excitement and engagement among the ee99 player community. During these periods, it is especially important to maintain the same spending discipline and time limits you apply at other times of the year. The heightened emotional engagement that comes with major sports events can increase the risk of impulsive betting decisions. ee99 encourages all players to set session and deposit limits in advance of major tournaments so that responsible boundaries are in place before the excitement begins.
Contacting Our Responsible Gaming Team
Our responsible gaming support team is available 24 hours a day, 7 days a week, and communicates exclusively in English. Whether you want to set a new limit, request a time-out, initiate self-exclusion, ask a question about our responsible gaming tools, or simply talk to someone about a concern you have regarding your gambling habits, you can reach us at any time.
- Email: [email protected] — please include your registered username and a brief description of your concern.
- Subject lines for faster routing: "Self-Exclusion Request", "Time-Out Request", "Deposit Limit Help", "Responsible Gaming Query", or "Welfare Support".
- Response time: All responsible gaming requests are treated as high priority and typically receive an initial response within 2 hours (8:00 AM – 11:00 PM BST, UTC+6), with full resolution within 24 hours.
- Confidentiality: All responsible gaming communications are handled with strict confidentiality and are not shared with third parties except as required by applicable legal obligations.
Enjoy ee99 — Safely and Responsibly
Armed with the right tools and awareness, gambling on ee99 can be an exciting and rewarding form of entertainment. Explore our full range of cricket betting markets, slot games, and live casino tables — and play with the confidence that your safety always comes first.